Policies

Privacy Policy

Last Updated: 11/17/2024

1. Introduction

Welcome to SmartHomePM.com. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

2.1 Personal Information:
- Name and email address (when you subscribe or contact us)
- Billing information (for consulting services)
- Phone number (if provided)
- Address (for service delivery)

2.2 Automatically Collected Information:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring website addresses

3. How We Use Your Information

We use collected information to:
- Provide smart home consultation services
- Process your transactions
- Send newsletters and updates
- Respond to inquiries
- Improve our website and services
- Send marketing communications (with your consent)
- Analyze website usage
- Maintain security

4. Cookies and Tracking Technologies

We use:
- Essential cookies for website functionality
- Analytics cookies to understand user behavior
- Advertising cookies for targeted marketing
- Affiliate tracking cookies (Amazon Associates and Sintra AI)

You can control cookie preferences through your browser settings.

5. Third-Party Services

We work with trusted third parties:
- Amazon Associates Program
- Sintra AI
- Google Analytics
- Payment processors
- Email marketing services

Each third-party service has its own privacy policy governing data collection and use.

6. Data Security

We implement security measures including:
- SSL encryption
- Secure data storage
- Regular security updates
- Limited access to personal information
- Regular security assessments

7. Your Rights

You have the right to:
- Access your personal information
- Correct inaccurate data
- Request data deletion
- Opt-out of marketing communications
- Withdraw consent
- Export your data

8. Children's Privacy

We do not knowingly collect or market to children under 13 years of age. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfer

Your information may be transferred and processed in the United States and other countries where our partners and service providers are located.

10. Changes to Privacy Policy

We may update this policy periodically. We will notify you of any material changes by:
- Posting notice on our website
- Sending email notification
- Updating the "Last Updated" date

11. California Privacy Rights

California residents have additional rights under CCPA:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of personal information sales
- Right to non-discrimination for exercising these rights

12. Contact Information

For privacy-related questions or concerns:
Email: Connect@smarthomepm.com

13. Data Retention

We retain personal information for as long as necessary to:
- Provide requested services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements

14. Marketing Communications

You can opt out of marketing communications by:
- Clicking unsubscribe in emails
- Contacting us directly
- Adjusting communication preferences in your account

15. Security Breach Procedures

In case of a data breach, we will:
- Notify affected users promptly
- Investigate the incident
- Take necessary corrective actions
- Comply with applicable laws regarding breach notification